Frequently Asked Questions
Our TREBs
Orders
Shipping
Stockists
Contact Us
Our TREBs
Are TREBs vegan, gluten-free and allergen-free?
Yes, TREBs don't contain gluten, allergens and are suitable for vegans.
Do TREBs contain any caffeine or taurine?
TREBs are caffeine and taurine free.
How to store your TREBs?
Wherever you want! We like our TREBs chilled so we keep them in the fridge.
Orders
Do I need to register to place an order?
We do accept one-off orders, but if you register with us we'll save your shipping details for a speedy checkout next time around. You'll also have the option to receive our newest bundles and exclusive offers by email - but only if you want to. We also won't store any credit card or bank details for security reasons.
Can I change my order once placed?
We're unable to amend your order once your shipping confirmation has been sent. Prior to this, there's no certainty that we can make changes to the order due to our dispatching process, but we'll do our best to help. You can drop us a line at hello@treb.uk and we'll always do what we can.
Will I need my I.D. for my delivery?
Yes, our current delivery partners do require age verification. By ordering on our website you are confirming that you are over 18 years old and of legal drinking age.
Shipping
What are my delivery options?
FREE STANDARD DELIVERY ON ORDERS OVER £30 | Same day dispatch if order is placed by 1pm
→ Standard Delivery | 1 Working Day (DPD) - £4.95
→ Next Day Delivery by 12:00 | Order before 1pm (DPD) - £7.95
Working days are Monday through to Friday. If you place your order after 1pm on Friday it will be despatched on Monday
→ Local Delivery | ONLY available for certain postcodes NE1 - NE8 | Deliveries take place ONLY on Monday - Saturday | Minimum order value £10.00 | Order before 5pm, Receive by 9pm - £1.99
If you place your order after 5pm (for instance at 5.05pm) on Saturday it will be delivered on Monday (between 5pm-9pm)
ID will be required for ALL DELIVERIES. Challenge 25 policy applies.
How do I track my order?
Once your order has been dispatched we'll send you the shipping confirmation, including tracking details so you can follow your order all the way to your door. You'll receive additional updates from our delivery partners.
What happens if I haven’t received my order?
All orders placed before 1pm are dispatched on the same working day. Orders after 1pm will be dispatched the following working day. When dispatched we'll send you a shipping confirmation which also contains tracking details for your order. If you're having trouble with your order, please feel free to contact us at hello@treb.uk. TREB cannot be held responsible for any loss or damage that may occur once your order has been delivered. If our delivery partner is unable to deliver your package to the provided address, it may automatically be returned to us and a refund for the cost of the goods will be processed but not for the cost of shipping. Where incorrect address details or postcode are supplied, you may be required to pay an additional shipping charge to get this amended.
I am missing part of my order.
For particularly large orders we might deliver in multiple shipments. Check the shipment label to see how many boxes were used to fulfil your order. If more than one, please allow 1-2 working days for the remainder of your order to arrive. If you can see your shipment is only 1 then please contact our team at hello@treb.uk
The cans in my order have been damaged in transit, what can I do?
It's possible for our drinks to sustain some bumps and bruises in transit - this is sadly just the nature of shipping canned drinks. A small amount of denting on the cans is considered normal, and won't impact the quality of the liquid within. If the cans are heavily damaged or pierced though, please contact hello@treb.uk and we'll be more than happy to help. You can also let us know if you're unhappy with other aspects of the goods and we'll be happy to help.
Do you deliver internationally?
Sadly, we don't offer international shipping at this time. But we are hoping to do so in the future.
Stockists
Who stocks TREB?
TREBs can be anywhere. They’re often seen at nightclubs and bars. And you can order cases of TREBs on our website, too.
How can I become a stockist?
We're always looking for new friends. Great drinks for fair prices is kind of our thing - give us a shout at sales@treb.uk if it sounds like yours too.
Contact Us
For anything regarding orders from our website or general enquiries please contact hello@treb.uk
For queries regarding trade accounts please contact sales@treb.uk
For events press or sponsorship contact press@treb.uk
